Generator maintenence

Although I don’t work on generators, as word of advice to my customers who own them- USE THEM! Speaking to a friend who does generator work, I am told that he is constantly replacing carburetors. It is actually less expensive than cleaning them out and rebuilding them. Why? From non-use. The fuel in the carburetor more »

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Service Call Rates

In an attempt not only to provide a more convenient service, but also a more professional expert repair at a price which is lower in many cases than most repair facilities, I begun with a service call fee of $50, and an hourly rate of $75 (average shop rate is $100+). This fee is for more »

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Basic model

After one year in business I’m seeing pretty much what I expected: slow steady growth and new customers becoming permanent customers. I know my model isn’t the most brilliant or innovative, but I believe it to be simply right: offer something unique and treat people according to how you would want to be treated. By more »

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Extended Warranty

One issue I’ve seen over the years that happens all too often is a misunderstanding of extended warranty policies. Unfortunately this usually comes from salesmen being less than honest or even outright dishonest. They often say “bumper to bumper”. Well, the bumpers are never covered. On each policy it is stated which items are covered, more »

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Free advice.

The following is an actual email exchange with a potential new customer- one I am glad to say will have to wait to become an actual customer. This is what I believe service businesses should sound like. “Hi Thilo, I have a 2005 Fleetwood Southwind. Bought it in August up in (deleted). Now we are more »

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Battery connections

This is such a simple and basic idea that often goes overlooked. Some time back I had a coach with an inverter and the new (maybe a couple of months old) battery had to be replaced. The post was melted! As usual, the cause for heat was a weak connection. The customer simply didn’t sufficiently more »

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